We ship from our USA warehouse based in Utah.

USA:

Standard Shipping:

• Orders under $55 - $10
• Orders between $55 & $100 - $5
• Orders over $100 - Free

Express Shipping:

• Orders under $150 - $10
• Orders over $150 - Free

CANADA:

Standard Shipping:

• Orders under $100 - $10
• Orders over $100 - Free

Express Shipping:

• Orders under $150 - $15
• Orders over $150 - Free

EUROPE, SOUTH AFRICA, SOUTH AMERICA & ASIA:

Standard Shipping:
•  Orders under $100 - $15
•  Orders over $100 - Free

Express Shipping:

•  Orders under $150 - $20
•  Orders over $150 - Free

REST OF WORLD

Standard Shipping: $19.95

Delivery times are stated in business days.

*Please note, Tucann is not responsible for any delays caused by the carrier, especially during high volume seasons.

International customers please note: Tucann is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

SHIPPING POLICIES

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Tucann advises against shipping to APO/FPO addresses as transit time is often delayed and delivery is not guaranteed.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We make every endeavour to deliver an order by the date and/or times requested, however delivery times are estimates only and we will not be liable for any delay in delivery whatsoever.

Please provide us with accurate delivery details, as we cannot accept responsibility for an incorrect delivery due to incorrect details as provided by you.  If you provide us with incorrect delivery details: 

• If your parcel needs to be redelivered or redirected, you will incur additional charges, or 

If the parcel is left at the wrong address we will not be able to recover the parcel so a new order will need to be placed by you, incurring full replacement costs.

Furthermore Tucann will not accept responsibility for returned parcels due to:

• Left address/ unknown
• Refused
• Unclaimed i.e. absent from your premises for an extended period of time
• Invalid or closed military designated unit or zip code
• Not located at address provided

If your order is returned for any of the aforementioned reasons, Tucann will issue you with a store credit, not including any shipping & handling costs associated with your order. 

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.  

FURTHER ASSISTANCE

Please contact support@tucann.com