Frequently Asked Questions

I’d like to make a return, what are the steps?

A return is not a problem so long as the return meets the conditions set out in our Return Policy here: https://www.tucann.com/pages/shipping-and-returns.

Please kindly go to our returns/exchange portal to process your return: Tucann Exchange & Returns Portal

I haven’t received my tracking details.

You may have missed our email notification, please check your SPAM/JUNK MAIL folder. If you are unable to find our message containing your tracking details, simply message us at support@tucann.com and provide us your Order number. We will be more than happy to pull up your order and provide you your tracking information.

I received a faulty item, how should I proceed with this?

Our products are designed and made to high quality standards as well as receive great reviews, we can assure you this is not a common occurrence. But in the unfortunate event this does happen, please kindly email us a support@tucann.com and provide us photos of the item showing the issue(s).

My tracking says it’s been delivered, but I did not get the order.

We suggest contacting your local post, as they may still have your package and just tagged your delivery incorrectly. But in the case that they do not have this, please kindly contact us at support@tucann.com

I ordered the wrong item and would like to change my order.

All orders are processed immediately once placed. Please contact us immediately at support@tucann.com. We will do our best to request this with our warehouse. However, please note that if your order has already been provided a tracking number, this means it is too late to make changes.

I put the wrong shipping address, can this be corrected?

All orders are processed immediately once placed. Please contact us immediately at support@tucann and we will immediately make the address changes. Please note if a tracking number has been issued, then it will be too late to make an address change. In this unlikely event, we will have to place a "stop package". This will cause a slight delay in receiving your order, but rest assured we will do our best to get this to you as quick as possible.

What size will best fit me for swim shorts?

Each one of our swim shorts has a size chart within it's product page for you to use. Please refer to our chart to get your ideal size.

How fast is your express shipping compared to your standard shipping?

Our express shipping usually takes 1-3 business days for delivery, and with our standard shipping, it takes 3-5 business days for delivery.

When will you restock?

You may sign up to our newsletter and get notified on new stock, restock, discounts, updates, and sales.

We normally aim for monthly replenishment but this can also be based on demand and peak seasons. Please keep in mind that many of our products are limited editions and may not be restocked.

Our Newsletter signup is at the bottom of our Homepage: https://www.tucann.com/

Where is your warehouse located?

Our warehouse is located in Las Vegas, Nevada.

Can you refund to a different payment method?

Unfortunately, we can only refund to the payment method used for your purchase.

I would like to cancel my order.

All orders are processed immediately upon purchase. If your order status does not have a tracking number yet, we may still be able to cancel this. However, in an instance your cancel can not be cancelled, then we will have to wait for your package to arrive and which point we may process a return.

Please ensure to contact us as soon as possible at support@tucann.com and we can check the current status of your order.

FAQ

Frequently Asked Questions